Last Updated: July 23, 2026
At ArborPro Tree Service (ArborPro Tree Service, LLC), accessible from https://www.arborprotreenc.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have. By using our website or communicating with us, you agree to the practices described below.
This Privacy Policy applies to information collected through our website and our communications with you. If you have any questions, please contact us using the details at the bottom of this page.
Text Messaging Consent
By providing your mobile phone number to ArborPro Tree Service, LLC, you consent to receive SMS/MMS text messages regarding your inquiries, appointments, estimates, services, and account notifications, and — where you have separately consented — promotional offers and updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or reply HELP for assistance.
SMS / Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for any purposes. Information provided will not be shared with any third parties.
Consent
By using our website and providing your information, you consent to this Privacy Policy and agree to its terms.
Information We Collect
The personal information you are asked to provide, and the reasons you are asked to provide it, are made clear to you at the point we ask for it.
- Contact information: When you contact us, request an estimate, or book a service, we may collect your name, email address, mailing address, phone number, the contents of your message, and any information you choose to provide.
- Business/account information: If you register for an account or engage our services, we may collect your name, company name, address, email address, and telephone number.
- Automatically collected data: When you visit our website, we automatically collect limited technical information such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps, as described in the Log Files and Cookies sections below.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Schedule, confirm, and follow up on appointments and estimates
- Respond to your inquiries and provide customer service
- Improve and personalize your experience on our website
- Communicate with you directly, including service updates and — where you have consented — marketing and promotional messages
- Send transactional and service-related emails and text messages
- Detect and prevent fraud, and comply with legal obligations
No mobile information or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
Log Files
ArborPro Tree Service follows a standard procedure of using log files. These files log visitors when they visit websites, as most hosting companies do as part of their analytics. The information collected includes IP addresses, browser type, internet service provider, date/time stamps, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information and is used to analyze trends, administer the site, and understand how visitors use the website.
Cookies and Web Beacons
Like most websites, ArborPro Tree Service uses cookies. These cookies store information such as visitors’ preferences and the pages accessed on our site, allowing us to optimize your experience by customizing our content. You can choose to disable cookies through your individual browser settings; note that some features of the site may not function properly if you do.
Third-Party Service Providers
We may use trusted third-party service providers — such as website hosting, analytics, and communications platforms — to help operate our website and business. These providers may only access information as needed to perform services on our behalf and are obligated to protect it. As stated above, no mobile information or SMS opt-in data will be shared with any third parties or affiliates for marketing or promotional purposes.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
You have control over your information:
- Text messages: Opt out at any time by replying STOP to any message.
- Emails: Unsubscribe using the link provided in any marketing email.
- Access, correction, and deletion: You may request that we update, correct, or delete your personal information by contacting us using the details below.
CCPA Privacy Rights (California Residents)
Under the CCPA, California consumers have the right to request that we disclose the categories and specific pieces of personal data we have collected, request deletion of that data, and request that we not sell their personal data. To exercise any of these rights, please contact us; we will respond within the timeframe required by law. The above excludes text messaging originator opt-in data and consent, which will not be shared with or sold to any third parties.
GDPR Data Protection Rights
Every user is entitled to the following: the right to access, the right to rectification, the right to erasure, the right to restrict processing, the right to object to processing, and the right to data portability, each under the conditions provided by law. To exercise any of these rights, please contact us; we will respond within the timeframe required by law.
Children’s Information
Protecting children online is a priority. ArborPro Tree Service does not knowingly collect personal identifiable information from children under the age of 13. If you believe your child has provided this kind of information on our website, please contact us immediately and we will take prompt steps to remove it from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page with a revised “Last Updated” date. Changes are effective immediately upon posting.
Contact Us
If you have any questions or requests regarding this Privacy Policy, contact ArborPro Tree Service, LLC at:
- Phone: (828) 520-2296
- Email: arborpro.nc@outlook.com
- Address: 315 1st Ave NW Unit 209, Hickory, NC 28601
SMS Terms & Conditions — ArborPro Tree Service, LLC
By providing your mobile number and opting in, you agree to the terms below. These terms comply with applicable law, including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC requirements, and adhere to CTIA Messaging Principles & Best Practices.
1. Program description. When you opt in, you agree to receive SMS/MMS text messages from ArborPro Tree Service, LLC. Message types may include appointment reminders, service and account notifications, estimate updates, customer care, and — where you have separately consented — promotional offers and updates.
2. Message frequency and rates. Message frequency varies based on your interactions with us. Message and data rates may apply to messages sent to and from you. For questions about your text or data plan, contact your wireless provider.
3. Opting out. You can cancel at any time by texting STOP to the number you received messages from. After you send STOP, we will send a confirmation message, and you will receive no further texts from us. To rejoin, simply opt in again the same way you did initially and we will resume sending messages.
4. Help and support. For assistance, reply HELP to any message, or contact us directly at (828) 520-2296 or arborpro.nc@outlook.com.
5. Carrier liability. Carriers are not liable for delayed or undelivered messages.
6. Age requirement. You must be at least 18 years old to opt in to and use this messaging program.
7. Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. For full details on how we handle your data, see our Privacy Policy: https://www.arborprotreenc.com/privacy-policy/
